While we’d love to be able to have our cake as well as eat it, the world just isn’t so kind to the passion we hold, making the tools we do, so our customers can create wonderful works of art. Studio allows us to be responsive to customer requests, fix problems shared between products, and quickly introduce new features and adjustments. Topaz Studio is where all future development will take place, including updates to existing products. Add an exception to Clarity 1 or ReStyle 1 in your Antivirus software.Convert your image to a different supported RGB colorspace: sRGB, ProPhoto RGB, Adobe RGB, etc.Here are some recommendations to try to avoid the Error 2004 message: Instead, you would be met with the suggestion to use ReMask 5. In fact, you cannot install ReMask 4 to Mac OS X 10.11 and newer, and we never updated that version to fix it. When we updated ReMask 4 to ReMask 5, the previous version no longer received updates. We’re a small team of just 11 people and we must prioritize current versions over previous versions. In cases like that, we will not make any changes to the software to correct the problem, simply because we do not have the resources. OS updates, driver updates, and other system-related changes may happen after the last date that a previous version was updated, that might break the software. Does anyone have any ideas what's causing this 2. ![]() If I stop the Clarity services the errors don't happen, so we've ruled out any monitoring software (we run Datadog) that's running on the servers. This policy will not change, which requires some compromise, particularly that we cannot reasonably maintain older versions of products. The application is working fine, and these errors don't seem to be causing a problem (other than growing the log files at an alarming rate). While we do want everyone to be able to use our products in the manner they prefer, there are tradeoffs to longtime policies that Topaz has promised to uphold for all our customers, like free updates. I think what is referring to here is the fact that Clarity 1 will not be updated again, but some customers either cannot or do not want to use Studio.
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